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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping and Combined Postage Rates

Effective 22 November 2010 all parcels bound for the United States and associated territories will be subject to tighter aviation security measures introduced by the US government.  A AU$9.00 surcharge will be applied to all parcels destined for these countries. 

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We are now using DHL for most international destinations so please contact us for a quote PRIOR to purchase.

Please also note that the shipping rates for all items we sell are weight-based.

  SHIPPING TO THE FOLLOWING COUNTRIES REQUIRES PAYMENT VIA BANK DEPOSIT ONLY :
Taiwan
Indonesia
Hong Kong
Malaysia

NOTE :This website does not calculate combined shipping rates -  for a multiple item purchase please contact us for a shipping rate PRIOR to purchase and we will issue a new invoice before payment. Credit card payments are not processed at the time of ordering - we will adjust the shipping fee then process the credit card. If you are paying via paypal we will send an updated invoice for payment.